Remote connections are encrypted using a 256 bit encryption key.

Accelerus Remote Assistance can be downloaded from here

Accelerus Remote Assistance ZIP file can be downloaded from here 

When prompted, enter the login and password supplied by your Technical Support Representative to initiate a remote connection.

Accelerus Remote Assistance uses TCP port 22 to establish a remote connection.  If your school has a firewall which blocks access to TCP port 22, we may still be able to connect using Citrix GoToAssist.

The GoToAssist webpage is available here: http://www.gotoassist.com/ph/semaphore